At Bridgewater Upholstery Ltd, we value your privacy and want you to be clear about the data we collect and store, how we use this and the rights you have to control that information.
1. Personal Information
When someone visits Bridgewater Upholstery Ltd, we use a third-party service Google Analytics to collect standard internal log information and details of visitor behaviour patterns.
We do not make, or allow Google Analytics to make, any attempt to find out the identities of those visiting our website.
When you enquire for a quotation or purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, contact number and email address.
When your browse our website and products, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system via Analytic software that is put towards improving the overall UX.
This Policy has been updated to satisfy the new GDPR introduced on the 25th May 2018.For all of our Service, the Data Controller (the company that is responsible for personal data) – is Bridgewater Upholstery Ltd.
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice.
You can contact our DPO by emailing us via accounts@bridgewaterupholstery.co.uk
If you’d prefer, you can also write to us at:
Data Protection Officer
Bridgewater Upholstery Ltd
Unit B6
Rosehill Industrial Estate
Market Drayton
Shropshire
TF9 2JU
Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with our Services, whether or not you are a user or client of Bridgewater Upholstery.
By using our Service, you do hereby warrant and represent that:
1. You have read, understand, and agree to all terms and conditions stated herein, including our Terms of Service, available here, incorporated herein by reference, which govern the use of our Services, and
2. That you are giving Bridgewater Upholstery Ltd permission to use and store such information consistent with this Privacy Policy and our Terms of Service.
2. User Consent
When you provide us with personal information to complete a quotation, contact enquiry or arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, social media or promotional aspects - we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
You may withdraw your consent for us to contact you, or the use or disclosure of your information, at anytime, by contacting us via email or post contact to using the details at the foot of this page.
3. What information we collect and how we use it
For quotes and orders, we collect basic personal and geographical information from you.
The use of this information is necessary to perform the services requested by you. Your information is stored both digitally and on hardcopy.
We work hard to keep your data safe and will ensure the appropriate security and organisational measures are put in place to protect the use of your information.
We may have to share your name, contact details and address with our verified suppliers to enable them to make deliveries.
They do not keep your information once the contract has been fulfilled.
We do not use your information for marketing purposes, nor do we share, rent or trade that information with any other organisations and businesses.
User information is never disclosed with a third-party, unless various circumstances arise such as a breach in our 'Terms of Use', breach of 'Payment' or if requested to by the Law of England & Wales.
4. Product Store
Our store and products contained within our store is hosted on a third-party provider. This third-party provides you with a stable e-Commerce platform where you are able to view and 'Quote' for items shown within the store.
Our product data is stored through their data storage, databases and the general store application. They store your data on a secure server behind a firewall and a 'Secure Socket Layer' Connection.
Your quotation data is stored via our online form database, where an email is sent directly to Us and no information is disclosed outside of the connection between the Customer and Us.
For more insight, or extra details about our third party provider, please contact us.
5. Online Security
To protect your personal information, we follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All information provided to us is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. This website utilises SSL in order to provide visitors a secure connection when viewing the site in any web browser - to minimise the risk of harmful data.
6. Store Cookies
We utilise Cookies on this website in order to store you information for future visits, or to keep the Products you wish to Enquire about in your Basket.
The Cookies utilised on this website and within the Product Store are provided below for more information. You may wish to opt-out at your own decision from these Cookies:
a. _session_id, unique token, sessional. Allows us to store information about your session (referrer, landing page, etc).
b. _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
c. _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
d. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
e. _secure_session_id, unique token, sessional
f. storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access
7. Analytics
Our website utilises Google Analytics for us to gather information on how people find our business, use our website and on what browsers and devices. This is used in order to improve our website for customers experience online.
The Google Analytics Cookies used on this website are listed below:
a. __utma - These are used to determine unique visitors to our website. This cookie expires after 2 years.
b. __utmb – These are used to establish and continue a user session with our website. This cookie expires after 30 minutes.
c. __utmc – These are used to determine whether or not to establish a new session for a website visitor. This cookie expires when the visitor closes their browser.
d. __utmz – These are used to calculate search engine traffic, ad campaigns and page navigation within our website. This cookie expires after 6 months.
Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.
You may also learn more about how Google collects and processes data specifically in connection with Google Analytics. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on
For more information please click on the links below:
Google Analytics: safeguarding your data
Cookie Configuration: allaboutcookies.org
Google Opt-out: opt-out browser add-on
8. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence.
We require that user are the age of majority in your state or province of residence.
9. Children's Personal Information
Bridgewater Upholstery Ltd does not collect any Personal Information from children under the age of 13.
If you are under the age of 13, you will be required to have an Adult / Guardian to communicate with us in order to use our Services.
We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Policy by instructing their children never to provide Personal Information for our Services without their permission.
If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Service, please contact us, and we will use commercially reasonable efforts to delete that information from our databases.
10. Privacy Policy Amendments
We reserve the right to modify this privacy policy at any time, so please review it frequently and prior to any requests.
Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
11. Access your Personal Information
You are entitled to view, amend, or delete the personal information that we hold.
Please e-mail your request to accounts@bridgewaterupholstery.co.uk.
12.Complaints
Bridgewater Upholstery Ltd endeavours to meet the highest standards when collecting and using personal information outlined in this policy, however if you are not satisfied and wish to lodge a complaint as to how we collect and process your information, please contact accounts@bridgewaterupholstery.co.uk.
You may also wish to lodge a complaint with the Information Commissioner’s Office, the UK’s independent body set up to uphold information rights.You can find further details as to how to do this at https://ico.org.uk/concerns/.
