FAQS

Frequently asked questions about our services can be found here

A list of popular questions and answers - whether it be about delivery, turn-around time or product design & manufacture.

We have prepared an insight into the ordering process, as well as a few common Frequently Asked Questions in the table below.
Click on the tab below which contains he FAQ and the answer will pop out underneath to provide you with the information.

Below shows the five main steps of the ordering process with Bridgewater Upholstery.
We start from a basic contact enquiry about your requirements - going all the way to the order completion. deliver and fitment if required in one simple chart!

Contact Us

Please contact us to speak to a member of our team
who will be happy to address your enquiry and discuss your order, time scale and/or contract options.

Create Your Order

Prior to confirmation of the order, packages are discussed. Bespoke
orders are designed whilst liaising with clients to ensure it is to
their specification.

Approval & Invoice

With your order now confirmed and approved - your invoice is then sent for payment .
Payment is accepted via Bank Transfer, Card or Cheque.

Delivery

Your products are then delivered to your delivery address.
Alternatively our team arrives on site to conduct our work ordered and the project begins.

Fitment

On site projects are then completed, built and installed into your site.
The project is then complete and ready for the clients use.

As a nationwide company we can deliver and install anywhere in the United Kingdom.

We are able to bring products and materials to site and even work on Products at the customers site (eg. Bespoke or Classic Upholstery Refurbishment)

Bridgewater Upholstery prides itself by having one of the fastest lead times within the industry, with projects usually taking 2-4 weeks from point of order to completion.

Custom product orders may vary in delivery times - but all lead times will be discussed with the customer upon order and enquiry.

A list of delivery cases we can meet are listed below:

• Deadlines for restaurant grand openings

• Refurbishment of products for exhibition

• Emergency repair of stitching

• On-site emergency repair

Bridgewater Upholstery actively encourages the revival of worn out and aged furniture.

This helps to retain the original character of the piece/s whilst eliminating the need for newly manufactured furniture, which in turn reduces our carbon footprint.

If the furniture is sadly beyond repair, we will source a close as possible match and replacement for your product at the best possible deal.

Yes we have many sample books for leather, fabrics and materials which we recommend should be seen and approved by our clients prior to any order being placed.

We have a range of Products in our Store that are available for quotation, as well as a range of custom options that will be designed and sent to the client before any order or payment is taken - this is to ensure the client receives the product they desire.

Prices for the design service are available if you Contact Us.

Yes, we are always looking to meet new people and create new contracts with businesses who need quality products with fast turnaround times.

View our Services to see what Bridgewater Upholstery can offer you.
Our experience has catered for businesses such as Hotels, Restaurants, Pubs, Bars, Clubs and much more!

For more information please Contact Us.

Any non-bespoke product can be returned to Bridgewater Upholstery if the product does not match the description, an incorrect item is sent, or if the product is damaged in transit with suitable proof.

For more information view our Terms and our Refund Policy.

Yes you can! A list of finishes are provided within the product information , along with size dimensions, weight and more information.
If the finish you desire is not listed - it may not be available for that particular product.

For more information please Contact Us.

Yes we will. Everything that is included in your 'Quote Basket' will be sent to our main email address.

We will then process your quote depending on your requirements, products and any other additional information and get back to you as soon as possible with a price and lead time on your quoted items.

We ensure that all suppliers to Bridgewater Upholstery supply products to the most up to date Manufacturing Standards in order to provide our customers with the best product for the desired application.
For more information on the suppliers for our products - please Contact Us.

We can supply Scotchguard to our fabric items in order to aid them in their lifespan, however most of our fabrics are contract spec and are already cleanable, waterproof, sun resistant and anti microbial, giving them a greater lifespan than that of your average shop fabric.

Leather Protection Kits are also available for leather items which are bespoke or standard with the furniture we provide.

Additional protection materials are available upon request.

We are also more than happy to provide advise in how to protect your furniture as best as possible to give it a long life and a great look.

Do you have a question that isn't listed?

If you have a question that isn’t within the list above, please do not hesitate to get in touch with us.