1. Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
2. Circumstances
There are certain situations where only partial refunds are granted
• Items with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
3. Refunding
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
4. Late or Missing Items
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
5. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email to confirm this to sales@bridgewaterupholstery.co.uk.
Then please send your current item to our office address below once we have replied and got back to you to confirm the exchange:
Bridgewater Upholstery
Unit 16
Penley Industrial Estate,
Penley,
Wrexham,
LL13 OLQ
6. Shipping an Item
To return your product, you should mail your product to:
Bridgewater Upholstery
Unit 16
Penley Industrial Estate,
Penley,
Wrexham,
LL13 OLQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
